General FAQ

Introduction

This page contains Frequently Asked Questions (“FAQs”) and other important information related to what Jack Henry customers can expect when exploring or preparing to utilize a third-party Fintech integration that is part of the Fintech Integration Network (FIN).

General FAQs

Is the FIN program the same as VIP?

The Vendor Integration Program (VIP) is being replaced by the FIN, effective July 1, 2025.

For your bank or credit union, your current services and existing integrations remain unaffected. While this change introduces updated processes for our fintech members, the fundamental ability for them to leverage Jack Henry’s robust integration technology remains. This shift to FIN is designed to enhance future integration possibilities across Jack Henry’s diverse product offerings, leading to more comprehensive solutions for you. VIP members will transition to FIN over the coming year, and during this period, you’ll experience no disruption.

Which Fintechs does Jack Henry recommend?

Membership in the FIN program is not exclusive, any Fintech who wishes to join the program and meets the requirements can have their integration installed at mutual clients. Jack Henry does not review the Fintech’s solution functionality, nor does Jack Henry review the functions of the integration except to verify the Fintechs’ code is making correctly formatted API calls and reacting properly to the integration method behaviors. The suitability of a particular third-party Fintech’s solution for your financial institution is up to your organization to review.

What does a membership in the FIN mean and why is it important?

As a member in the FIN, Fintechs have direct access to the Jack Henry specifications and a Jack Henry managed test environment including current core software. FIN members also participate in a Integration Readiness Check to ensure the integration is ready for FI use.

Is the FIN program the same for all the cores and other Jack Henry solutions?

This document is primarily focused on the jXchange FIN program used by the three banking cores and 40 other Jack Henry solutions. Integration with Symitar involves a FIN membership for SymXchange and the program is very similar. Additionally, Symitar clients wanting their third parties integrated to Synergy, Synapsys and other Jack Henry solutions will want to make sure the Fintech uses jXchange for those integrations, which SymXchange does not support.

My Fintech is not a member in the FIN; what needs to happen?

If you have confirmed with the Jack Henry Vendor Relations team by emailing VendorQA that the Fintech is not a member in the program; you should direct your Fintech to complete the FIN Interest Form. A member of the Vendor Relations team will contact the Fintech to discuss available integration options based on their product needs.

My Fintech is a FIN member, but it’s a different product name, is that OK?

Sometimes Fintechs change their product names, to be certain you may reach out to the Vendor Relations team by emailing VendorQA.

If it is a new or different product, please direct your Fintech to discuss next steps with the Vendor Relations team by having them reach out to VendorQA. The Fintech’s existing integration may work as-is or there may be some additional steps needed. The Vendor Relations team will provide guidance.

What are the various Fintech integration statuses and what do they entail?

All statuses utilized by the Jack Henry Vendor Relations team to monitor the lifecycle of a new third-party Fintech integration as part of the FIN are outlined below along with high-level descriptors of each.

• Joined - Indicates the Fintech has joined the Fintech Integration Network (FIN) and onboarding is complete. The development timeline is on the Fintech.
• Install Ready - Indicates that the Fintech has passed the required development initiatives of their integration and is ready for install at a Jack Henry client.
• Installed - Indicates that the Fintech’s integration is installed with at least 1 Jack Henry customer client.

My Fintech is in a status of Install Ready; what should I know?

“Install Ready” indicates a Fintech’s integration has successfully completed all necessary development.

Once an integration reaches this status, it’s ready for implementation in a client’s environment. This means Jack Henry customers can request to have the integration deployed in their Test and Production environments for thorough testing.

My Fintech’s solution is listed, so we are good to go, right?

Some third-party solutions use Jack Henry’s Enterprise API’s for part of their integration and may need some kind of batch feed(s) as well. Additionally, custom code may be required to fully support a Fintech even where they are listed as FIN member. Multiple install/support cases to different Jack Henry teams may be needed. Ask your Fintech to be sure.

Are project management (PM) services available?

Yes. There is a service available for purchase to assist with more complicated projects. For more Information, please contact your customer relationship manager (CRM) to learn more.

How long will it take to get a new Fintech ready to be installed for my institution?

Typical start to finish of an integration can range from 2 months to 6 months, sometimes longer. This time frame depends heavily on the speed at which the paperwork and onboarding portion can be completed, the Fintech’s readiness to develop an integration, the speed with which the Fintech codes to the Jack Henry integration solution and the complexity of the integration.