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Developer Resources

API by Reference > Customer Relationship Management > CRM Reminder Modification > Developer Resources

Details

SoapActionhttp://jackhenry.com/ws/CRMRmndMod
Input NameCRMRmndMod
Output NameCRMRmndModResponse
Input Namespacehttp://jackhenry.com/jxchange/TPG/2008
Group NameCustomer
ContainerTPG_CustomerMaster.xsd

XML Examples

CRMRmndMod Request

XML
 <?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope
  xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
  xmlns:xsd="http://www.w3.org/2001/XMLSchema"
  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <SOAP-ENV:Header>
  </SOAP-ENV:Header>
  <SOAP-ENV:Body>
    <CRMRmndMod xmlns="http://jackhenry.com/jxchange/TPG/2008">
        <MsgRqHdr>
            <jXchangeHdr>
                <JxVer/>
                <AuditUsrId/>
                <AuditWsId/>
                <AuthenUsrId/>
                <ConsumerName/>
                <ConsumerProd/>
                <Ver_1/>
                <jXLogTrackingId>122222222</jXLogTrackingId>
                <Ver_2/>
                <InstRtId>011001276</InstRtId>
                <InstEnv>TEST</InstEnv>
                <Ver_3/>
                <BusCorrelId/>
                <Ver_4/>
                <WorkflowCorrelId/>
                <Ver_5/>
                <ValidConsmName>{Insert}</ValidConsmName>
                <ValidConsmProd>{Insert}</ValidConsmProd>
                <Ver_6/>
            </jXchangeHdr>
            <Ver_1/>
            <AuthenUsrCred>
                <ns1:Security xmlns:ns1="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
                    <UserNameToken xmlns="">
                        <Username>JaneDoe</Username>
                    </UserNameToken>
                </ns1:Security>
            </AuthenUsrCred>
            <Ver_2/>
            <Ver_3/>
        </MsgRqHdr>
        <ErrOvrRdInfoArray/>
        <CRMItemId>EV100258562</CRMItemId>
        <CRMItemType>CustCon</CRMItemType>
        <ActIntentKey>Test</ActIntentKey>
        <CRMRmndModInfoArray>
            <CRMRmndInfoRec>
            <RmndType>OnBoard</RmndType>
            <RmndDt>2035-12-25</RmndDt>
            <AssignOffCode>QTEST</AssignOffCode>
            </CRMRmndInfoRec>
            <CRMRmndInfoRec>
            <RmndType>OnBoard</RmndType>
            <RmndDt>2036-12-25</RmndDt>
            <AssignOffCode>QTEST</AssignOffCode>
            </CRMRmndInfoRec>
        </CRMRmndModInfoArray>
        <Dlt xsi:nil="true"/>
        <Custom xsi:nil="true"/>
    </CRMRmndMod>
  </SOAP-ENV:Body>
</SOAP-ENV:Envelope>

CRMRmndMod FAQ

How do you set who a reminder tickler is assigned to?

Reminder ticklers are managed through the Tickler suite of services, which includes:

  • CRMRmndSrch
  • CRMRmndMultiInq
  • CRMRmndMod

Steps

  1. Send CRMEventAdd with RmndSchedEnable set to False.
  2. Use CRMRmndMod to add and assign the ticklers.

Important Notes

A defect was introduced in Synapsys Release 2024.3.0.0 that affected CRMRmndMod. This issue was resolved in release 2025.1.0.0. Clients on versions prior to 2024.3.0.0 will function correctly; however, when upgrading, they must upgrade directly to 2025.1.0.0 to avoid the defect.

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Last updated Wed Mar 4 2026